Policies are as followed: Only upon acceptance of merchandise, ALL SALES ARE CONSIDERED FINAL. Also items may not be canceled ,cannot be exchanged , and cannot by any means be cancel-able or refunded. Products from our store cannot be exchanged nor are subject to credit at any time .
it is imperative to note that because these are handmade items there will be variations from product to product. We do not accept returns for scratches, nor variation in color, finish, sheen, grain, and texture. Shading or distressing in the merchandise’s wood or materials used to make products will not be allowed to credit or issue a refund to customers in any way.
Just in case for some odd reason products don’t function as intended or there is a noticeably large amount of damage to a product, The Rustic Home Store reserves the right to issue out ONLY STORE CREDIT, or we can reorder a similar product.
Upon picking up products from the warehouse to the delivery process The Rustic Home Store once again reserves the right to decide whether a plan of action is deemed necessary . It helps to take pictures immediately after incident, or as soon as one notices major problems with the products.
As soon as anyone Employees included) enters our property The Rustic Home Store accepts no liability for accidents inside or outside the workplace , medical problems, or even from Mother Nature herself.
Products can and should be expected to arrive on a timely manner . Also due to the fact that we are importing merchandise from the other side of the world , please allow 4-8 WEEKS for merchandise to reach our warehouse.. Also because we are importing true handmade furnishings and home decor and every product is different, please check out our website to see new products, or subscribe to our email list to be kept up to date about new exciting products.
The Rustic Home Store